Frequently Asked Questions
Yes. All our prices include ‘Fully Comprehensive Insurance’ within the UK for one driver. A £500 refundable deposit must be made, which will be refunded upon safe return of the van. A second driver may be added (Optional Extra) to the policy providing they meet the necessary requirements set out in our Terms and Conditions.
No. The insurance provided with the campervan hire does not cover your personal possessions. We recommend that you take out travel insurance to cover this, as you would for any other holiday.
Yes. You can book an additional driver at an extra cost via the Optional Extras when booking.
Yes. You will need to provide your driving licence and 2 forms of identification that proves your name, age and current address. Should you fail to produce any of the above, you will be unable to hire the campervan from us. This is a stipulation from our insurers.
I am sorry you cannot hire one of our campervans if you are under the age of 21 years. Maximum age is 79 years. You must have held your full driving licence for at least 2 years.
Yes. You can hire one of our VW campervans if your points are for a “lesser” offence e.g. speeding, providing your licence does not exceed 6 points. If your points are for a serious offence, our insurer requires prior notification. Please contact us prior to booking if you are unsure, and we will discuss your cover with our insurers on your behalf.
Our main concern is that all of your party are ok. If you are involved in a road accident we ask that you contact the Police to report it and are guided by them in any procedures that are required. We understand that genuine minor bumps and scrapes can happen and do not want you to spend your holiday worrying about telling us! We ask that you contact us straight away, as this will not only allow you to continue your adventure at ease, but will also allow us to prepare for any repair to the campervan on your return.
Our campervans are fully covered by roadside recovery. If however, the problem cannot be resolved quickly by these means, please call us and we will make arrangements to get you back on the road as soon as we can. You will have a telephone number in your campervan pack on which we can be contacted 24hrs a day
All campers are fitted with modern seat belts on all 5 seats.
Yes you are welcome to bring up to 2 well behaved dogs. We ask that you bring some clean dog blankets with you to protect the campervan’s seats. We charge an additional £30. Dogs ARE NOT ALLOWED on the campervan seats. Your dog is not permitted to be left alone in our campervans.
You can travel anywhere in the UK and also into Europe with prior approval.
Yes. You may leave your vehicle with us free of charge but at your own risk. We ask you to leave your car keys with us in case your car alarm goes off, or should we need to move it, only if necessary.